Legal

Privacy Policy

Effective Date: March 22, 2026  ·  Last Updated: March 22, 2026

HeyJessica ("we," "our," or "us") is committed to protecting your privacy and the privacy of your family members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at heyjessica.ai and our AI companion service ("Service"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.

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1. Information We Collect

Information you provide directly:

• Your name and email address when you join the waitlist or create an account
• Your parent or family member's name and phone number
• Payment information processed securely through Stripe (we do not store your full card details)
• Information you share in the family kickoff questionnaire about your parent's preferences, interests, and routines
• Communications you send to us directly

Information collected automatically:

• Conversation transcripts between your parent and Jessica (stored securely to enable memory and continuity)
• Usage data including message timestamps, call durations, and interaction patterns
• Device information and IP address when you access our website
• Cookies and similar tracking technologies on our website

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the HeyJessica companion service
• Personalize Jessica's conversations with your parent based on their history and preferences
• Send you alerts, summaries, and notifications about your parent's wellbeing
• Process payments and manage your subscription
• Send you service-related communications including account updates and billing notices
• Send SMS messages to your parent as part of the daily check-in service
• Respond to your questions and provide customer support
• Comply with legal obligations

3. SMS Messaging

HeyJessica uses SMS text messaging to deliver daily check-in messages to your parent and to send alerts and notifications to you as the account administrator. By providing your parent's phone number and completing account setup, you confirm that your parent has consented to receive SMS messages from HeyJessica.

• Message frequency: Daily messages to your parent, plus alerts and notifications to you as needed
• Message and data rates may apply depending on your carrier plan
• To opt out: Reply STOP to any SMS message to unsubscribe. Your parent may reply STOP at any time.
• For help: Reply HELP to any SMS message or contact us at hello@heyjessica.ai

For full details on our SMS program, please see our SMS Terms.

4. Conversation Privacy

We take the privacy of your parent's conversations seriously. Jessica is designed to keep private conversations private.

• Conversation content between your parent and Jessica is stored securely and used only to enable Jessica's memory and continuity across sessions
• Personal moments or stories your parent shares will only be passed along to family members with your parent's explicit consent — Jessica asks permission before sharing
• The only exception is if we have a genuine concern about your parent's safety — in that case, the account administrator will be notified immediately
• We do not sell, rent, or share conversation content with third parties for advertising or marketing purposes

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We share data with trusted third parties who help us operate the Service, including OpenAI (AI processing), Twilio (SMS and voice), Stripe (payments), and Supabase (data storage). These providers are contractually required to protect your data.
• Family members you designate: Alerts and summaries are shared with family members you add to your account
• Legal requirements: We may disclose information if required by law or to protect the rights, safety, or property of HeyJessica, our users, or others
• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Conversation transcripts are retained to enable Jessica's memory and may be retained for the life of your subscription. You may request deletion of your data at any time by contacting us at hello@heyjessica.ai. Upon account cancellation, we will delete or anonymize your data within 90 days unless retention is required by law.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of certain data processing activities
• The right to data portability

To exercise any of these rights, contact us at hello@heyjessica.ai.

9. Children's Privacy

HeyJessica is designed for use by adults. Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, contact us at hello@heyjessica.ai.

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